A GUIDE TO SERVICING YOUR VEHICLE AT BROWN BROS FORD LINCOLN
What to do when it is time to get your vehicle serviced:
Contact one of our friendly Appointment Coordinators in our Service Department at: 833-238-8346
Please Note that the appointment time is not the time your vehicle will be serviced. It is an appointment time scheduled to drop off your vehicle with one of our professional Service Advisors that will review your service requirements and prepare a work order.
Most new vehicles require a maintenance service every 8,000KM or 6 Months.
Our basic maintenance service package is referred to as “The Works” package which includes:
Oil & filter change | Tire Rotation | Multipoint inspection
After every service, you will receive a vehicle report card that will be reviewed with you by your Service Advisor. This report card will let you know what service has been done and what services will need to be considered in the future in order to maintain your vehicle.
How long does it take to complete “The Works” service package?
It takes approximately 2 hours to complete a basic service or “Works” package. Due to Covid 19, we have had to close our Customer Lounge to the public and suspend our Shuttle Service. We recommend booking one of our free loaner cars or making arrangements for someone to pick you up.
Where do I drop off my vehicle?
Due to Covid 19 we have had to make adjustments to the drop off process. When you arrive, pull up under the canopy in front of the Service Department and remain in your vehicle. A Valet will come to you and check you in. Once checked in, your assigned Service Advisor will come out to you to review your requirements and make any recommendations. Our Customer Lounge is currently closed to the public and we have also had to suspend Shuttle Service for the time being.
What if I need a Loaner vehicle?
You do have the option to reserve one of our Loaner vehicles. However, to ensure availability, we require you to make a reservation 2-3 weeks in advance of your service appointment. The Loaner vehicles have a full tank of fuel when reserved. We require you to also return them with a full tank of fuel.
What if I have an emergency?
If your vehicle is still covered under warranty, contact Roadside Assistance at 1-800-665-2006 to arrange for a tow to our dealership. Then contact our Service Department at and we’ll do our best to arrange alternate transportation once the vehicle arrives if the vehicle requires a repair that takes an extended period of time